Centene
TN, USA
You could be the one who changes everything for our 28 million members as a Customer Care professional at Centene. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.
Position Purpose: Assesses the quality of departmental interactions, systems, and relevant processes through a variety of communication channels to ensure compliance of established policies and procedures are met. Works with cross functional departments to correct and improve routine quality concerns and processes.
Monitors, inspects, and assesses the quality of interactions, systems, and processes to achieve established quality standards
Documents and reports on the quality, performance, and remediation efforts/progress of risks for leadership review and audit purposes
Identifies improvement opportunities and provides guidance material to improve department processes
Utilizes technology to continuously...